Please browse through our frequently asked questions to find answers to any of your questions relating to our website.
Are my credit card details protected?
Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, we make use of best-in-class security tools and practices to maintain a high level of security at Stripe. Please note that there is an automated 1.1% surcharge on credit card purchases.
Do you guarantee the quality of your products?
We guarantee all our products from manufacturing faults. Clothing has a 3 month guarantee period, excluding zippers, which have a 1 month guarantee period.
Brand products are at our supply's discretion.
How many years have you been in business?
CC-LEATHER-RIDER has been in operation since August 2005 and our shop front since January 2009.
I have a faulty product, what should I do and who should I contact?
First of all contact us and if it’s a name brand we can always call our supplier on your behalf and find out the best solution for you. If it’s one of our own products, call or come see us in the store.
What happens if my goods go missing?
We don't take any responsibility of goods going missing, care of Australia Post. Insurance is an option if wanted. Just email us prior to payment.
What is your refund policy?
We are happy to exchange your goods, but will not offer a refund unless we have misled you with false information to the product. Special orders must be prepaid in full with no return option unless the product is faulty.
For more information go to the "Returns Policy" link at the bottom of every page.
What products do you offer?
We offer a huge range of biker clothing & accessories as well as a large range of parts. If we have access to the part you’re after, we can order it in for you.
Where can I find information about your Company?
Talk to the biker community. We are well known and have nothing to hide. Also, see our "About Us" page.
Who is on your management team?
The management team consists of Christos Andrews AKA Frankie, with his wife Lesley helping in sales, repairs & alterations.